Introduction follow up

Commercial Connect Group · a year long drip for everyone Paola meets at networking events · 18 emails, 5 texts, nothing loaded, nothing sent

CaptureCard entered before she leaves the lot. Tag cc-intro.
Weeks 1 to 34 emails. Coffee asked twice while she is still remembered.
Months 2 to 33 emails, every two weeks. Useful, no ask.
Months 4 to 1211 emails, monthly. Useful, referral trade, coffee twice more.
Any replyOut of the drip. A human takes it, same business day.

Why this shape

Three events a week at five to ten contacts each is roughly 800 to 1,500 people a year, so this cannot be run by hand and the copy has to work on a mixed room: business owners, CPAs, insurance, lenders, title, contractors, other agents.

So it leans on the two things everyone in that room cares about. Commercial space costs them or their client money, and almost nobody checks the things that decide how much. And they want referrals too, which is why three of the eighteen emails give before they ask.

The coffee ask is front loaded, because recall of a handshake is short, then it comes back around three more times across the year. Every email ends in a question answerable in one line, because a reply is the conversion event, not a click.

What is already true

PieceStateWhat that means
18 email templatesBuiltBranded HTML on disk, ready to paste into the CRM
5 text messagesDraftedOnly run if you say the texts run
Playbook and scheduleBuiltCapture habit, exit rules, routing, metrics, build order
Compliance in the templateBuiltBroker line, no value opinions, unsubscribe, IABS and CPN links
Four tokens in the footerBlankCalendar link, mailing address, IABS and CPN urls
Sending domain authenticationNot doneHector, before the first batch, or a year of warm intros lands in spam
Anything in the CRMNothingNo workflow, no templates loaded, nobody has received anything

The schedule

#SendPhaseAskSubject
1Day 1IntroductionCoffeeGood to meet you at {{contact.event_name}}
2Day 4IntroductionReferral clarityThe 20 second version, so you can repeat it
3Day 11IntroductionCoffeeCoffee, and I will bring something useful
4Day 21UsefulSoftThe lease renewal clock runs earlier than you think
5Day 35UsefulSoftThree numbers in a lease most tenants never check
6Day 49UsefulSoftWhat you see online is asking, not what signs
7Day 70ReferralReferralFour signs a client of yours needs space
8Day 91UsefulSoftBuy or keep leasing: the honest answer
9Day 112ReferralReciprocityWho I am looking for, and who I can send you
10Day 140UsefulSoftWhat the county already knows about your building
11Day 168UsefulSoftThe part of an industrial property nobody prices
12Day 196IntroductionCoffeeStill owe you a coffee
13Day 224UsefulSoftHow long a commercial deal actually takes
14Day 252UsefulSoftIf you own the building you operate out of
15Day 280UsefulSoftSitting on acreage you are not using?
16Day 308UsefulSoftWhat I am actually seeing out there
17Day 336ReferralReferralOne introduction each?
18Day 364IntroductionCoffeeA year of me in your inbox

The copy, one card per email

Approve or ask for changes on each one. Highlighted bits are merge fields that fill in per contact.

Email 1 of 18Day 1IntroductionAsk: Coffee

Good to meet you at EventName

Preview text: Putting a name to the handshake, and one small ask.

Hello FirstName,

Good to meet you at EventName. I shake a lot of hands in a week and yours was one I wanted to follow up on properly rather than just adding you to a list.

Short version of what I do: I am a commercial advisor with Commercial Connect Group, and I work the Houston market on industrial, office, retail and land. Some weeks that means helping a business owner find or renew space, some weeks it means getting a building or a tract sold.

No pitch here. I would just rather know what you are working on than guess at it.

If a coffee is easier to book than to schedule, reply with two mornings that work and I will come to your side of town.

Button: Grab a coffee with me

Email 2 of 18Day 4IntroductionAsk: Referral clarity

The 20 second version, so you can repeat it

Preview text: What to listen for, if you ever want to point someone my way.

Hello FirstName,

Hope the week has been good to you. One of the things I have learned from networking is that nobody can refer you if they cannot repeat what you do, so here is mine in a form you could say out loud.

I help Houston businesses and property owners with commercial space. If somebody says their lease is coming up, they are out of room, they are tired of paying rent, or they own land or a building they are thinking about selling, that is my conversation.

That is it. No qualifying questions, no forms. Send them my way or send me their name and I will take it from there.

Worth checking

The phrase worth listening for is "our lease is up." Most business owners say it out loud months before they do anything about it, and that gap is where I can actually help.

And the reverse is true. Tell me who a good introduction looks like for you and I will keep an eye out at the next few events.

Button: What I work on

Email 3 of 18Day 11IntroductionAsk: Coffee

Coffee, and I will bring something useful

Preview text: Thirty minutes, your area, what is actually available in it.

Hello FirstName,

Hope your week is off to a decent start. I wanted to try once more on coffee, but with an actual reason attached rather than a vague catch up.

Tell me the part of town your business sits in and I will pull together what is available around you before we meet: what is on the market, what is asking, what is sitting, what is being built nearby. Thirty minutes, and you keep the sheet whether we ever do business or not.

That is usually more useful than it sounds, because most owners only see their own corner of the market and only when they are already out of time.

If mornings are rough, I am just as happy to do a late afternoon or a phone call on your drive home.

Button: Pick a time

Email 4 of 18Day 21UsefulAsk: Soft

The lease renewal clock runs earlier than you think

Preview text: By the time the landlord's letter arrives, the leverage is mostly gone.

Hello FirstName,

Good to have you in my corner of the world. Here is the single most useful thing I can tell a business owner, and it costs nothing.

A renewal is won nine to twelve months out, not at the renewal date. The landlord's renewal letter usually shows up ninety to one hundred twenty days before expiration. By then you have no time to tour alternatives, no time to negotiate a buildout, and no credible way to say you might leave. The number you get reflects that.

Start a year out and the conversation inverts. You know what comparable space asks, you know what it would cost to move, and the landlord knows you know.

Worth checking

Pull your lease and write the expiration date on your calendar, then set a second reminder twelve months before it. That one calendar entry is worth more than any negotiating tactic.

If you want me to put your expiration in my own calendar and reach out at the right moment, send me the date and I will handle the remembering.

Email 5 of 18Day 35UsefulAsk: Soft

Three numbers in a lease most tenants never check

Preview text: None of them are the rent.

Hello FirstName,

Hope the month is treating you well. Following on from the renewal note, here are the three lines I look at first in a lease, and the rent is not one of them.

One, the annual escalation. Three percent a year compounds into a very different number by year five than the rate you signed. Two, the operating expense reconciliation. On a triple net lease you pay your share of taxes, insurance and common area costs, and that share gets trued up annually. Most tenants never ask to see the backup. Three, the renewal option language. Market rate, fixed rate and landlord discretion are three completely different futures.

None of this is exotic. It is just unbillable to check, which is why it often does not get checked.

Worth checking

Ask your landlord for the last two years of operating expense reconciliations. You are usually entitled to them, and the trend tells you more about your next five years than the rate does.

Happy to read a lease over with you if you ever want a second set of eyes on one. No charge and no obligation attached to it.

Email 6 of 18Day 49UsefulAsk: Soft

What you see online is asking, not what signs

Preview text: The gap is the whole conversation.

Hello FirstName,

Hope you got a decent weekend out of it. Quick one that comes up constantly.

Every rate you can see on a listing site is an asking rate. What actually signs is a different number, and the gap moves by submarket, by property type, and by how long the space has been sitting. I label the two separately every single time, because comparing an asking rate to an executed one is the most common way a good decision gets made on bad information.

Anyone can see asking rates. They are public. What takes work is knowing what is actually clearing, and that comes from executed comps and from being in enough deals to know which asking numbers are real.

If you are looking at a space right now, send me the listing and I will tell you plainly whether the number is realistic.

Button: How we work a deal

Email 7 of 18Day 70ReferralAsk: Referral

Four signs a client of yours needs space

Preview text: They almost never say it directly.

Hello FirstName,

Hope business is good. This one is for you rather than about me, because the people in your world will tell you they need space long before they tell me.

They are renting storage on top of their main location. They have added people and somebody is working from a hallway or a car. They are complaining about their landlord or about rent going up. They just landed a contract that needs equipment, inventory or a crew they have nowhere to put.

Any one of those and there is a real conversation to be had. I will take it from there and keep you in the loop on whatever you sent me.

Worth checking

You do not have to qualify anybody. A first name and a phone number is enough. I would rather have ten introductions and five dead ends than miss the one.

And if you would rather I just answer a question for them with no meeting involved, that works too. Send them my number.

Email 8 of 18Day 91UsefulAsk: Soft

Buy or keep leasing: the honest answer

Preview text: It comes down to three things, and none of them are the monthly payment.

Hello FirstName,

Hope the quarter closed out well for you. Every business owner asks this one eventually, so here is my honest answer rather than the one that gets me a bigger commission.

How long you will stay put. Under five years and buying rarely pays for itself once you count closing, financing and the eventual sale. How specific your use is. The more your operation depends on power, clear height, loading or yard, the better owning looks, because that space is hard to find and harder to be evicted from. What else the money could do. A down payment that would otherwise buy equipment, inventory or a salesperson is not free.

Plenty of businesses should keep leasing. I will tell you if yours is one of them.

If you want to run the actual arithmetic on your own situation, that is a good coffee. I will bring the numbers and you tell me whether the answer surprises you.

Email 9 of 18Day 112ReferralAsk: Reciprocity

Who I am looking for, and who I can send you

Preview text: A trade, not an ask.

Hello FirstName,

Hope the summer has not run you ragged. Networking only works if it runs both directions, so here is my half of it in plain terms.

Who I am looking for: owners of industrial and retail buildings, anyone sitting on five or more acres they are not using, and business owners whose lease comes up in the next year.

Who I can send you: between the businesses I work with and the builders, contractors, lenders, title people and CPAs I talk to every week, I meet a lot of people who need something. Tell me specifically who a good introduction looks like for you and I will actually remember it.

Worth checking

Be specific with me. "Anyone who needs insurance" is hard to act on. "A contractor with ten to fifty employees who just bought a building" is something I can spot.

Reply with your one sentence and I will keep it in front of me.

Email 10 of 18Day 140UsefulAsk: Soft

What the county already knows about your building

Preview text: All public, almost never checked.

Hello FirstName,

Hope the week is moving along. Here is a habit that has saved deals for people I work with.

Before anyone signs on a commercial property, there is a stack of public information worth reading: the deed chain and how the current owner took title, the appraisal district record, floodplain, utility service, recorded easements, and what has been permitted nearby. None of it is hidden and none of it costs anything. It is just tedious, so it usually gets skipped until something goes wrong.

I do not have access to anything you could not get yourself. I have just made the checking routine, which is the only real difference.

Worth checking

If a seller or landlord cannot tell you plainly who has signing authority on the property, stop and find out before you spend money on anything else. Estate and trust held property is where deals quietly die.

Looking at a building or a tract? Send me the address and I will run the public record on it and tell you what I find, good or bad.

Email 11 of 18Day 168UsefulAsk: Soft

The part of an industrial property nobody prices

Preview text: Rate per square foot hides it completely.

Hello FirstName,

Hope things are steady on your end. One for anyone who runs trucks, trailers, equipment or crews.

Stabilized yard is worth real money and never shows up in the rate. An acre of usable, fenced, stabilized ground around a building is the difference between an operation that works and one that parks on the street. Two buildings can look identical per square foot while one of them is useless to a contractor or a trucking outfit.

Same logic in reverse if you own a property with extra ground. There is a whole category of tenant who will pay for it, and they are hard to reach through a generic listing.

If yard matters to your operation, tell me how much and what kind, and I will keep an eye out. That is a specific enough search that I can actually watch it for you.

Email 12 of 18Day 196IntroductionAsk: Coffee

Still owe you a coffee

Preview text: Standing offer, no agenda.

Hello FirstName,

It has been a few months since we met and I never stopped meaning to buy you a coffee, so consider this the standing version of the offer.

No agenda and nothing to sign. I would like to understand your business well enough to send you something useful, and the fastest way there is thirty minutes face to face. If commercial real estate never comes up at all, that is a fine outcome.

I will come to you. Pick the spot.

If a coffee is never going to happen, a five minute phone call works too. Tell me which you prefer and I will stop guessing.

Button: Put it on the calendar

Email 13 of 18Day 224UsefulAsk: Soft

How long a commercial deal actually takes

Preview text: Plan backward from the day you need to be operating.

Hello FirstName,

Hope the fall is treating you well. A question I get constantly, answered honestly.

A lease runs a letter of intent, then the lease itself, then permitting and buildout. A purchase runs a contract, then a feasibility period, then financing and closing. The piece that surprises people is almost always the buildout: if the space needs walls, power, plumbing or a certificate of occupancy, that is months, not weeks, and it starts after the paperwork is done.

So the date that matters is not the signing date. It is the day you need to be operating, and everything backs up from there.

Worth checking

If you need to be in a space by a certain month, start the search roughly nine months out for a simple move and a full year if the space needs real work.

Got a date you are working toward? Tell me what it is and I will tell you plainly whether it is realistic.

Email 14 of 18Day 252UsefulAsk: Soft

If you own the building you operate out of

Preview text: Two things worth knowing before anyone asks you to sell.

Hello FirstName,

Hope you are getting through the busy stretch. This one is for owner occupants, and it is the group that gets the least honest advice.

You will get unsolicited offers, and the first one is rarely the number. Someone calling you cold has a reason to believe your property is worth more to them than they are offering. Knowing what it would actually bring on the open market is a free thing to find out and it changes that call entirely.

Selling does not have to mean moving. A sale with a leaseback keeps you in the building and turns the equity into working capital. It is not right for everybody, and I will say so, but almost nobody knows it is an option.

If you would like to know quietly what your property would bring and what is happening around it, I will put that together for you. No listing conversation attached.

Email 15 of 18Day 280UsefulAsk: Soft

Sitting on acreage you are not using?

Preview text: The questions that decide what it is worth.

Hello FirstName,

Hope the holidays are shaping up well for you. Land is the quietest part of my business and often the most valuable, so it is worth a note.

What a tract is worth comes down to a handful of answers: where utilities actually stop, how it drains, what the frontage and access look like, what is recorded against it, and what is being built within a mile or two. Owners frequently carry a number in their head from years ago that has very little to do with any of that, in either direction.

Zoning and permitted use always get verified with the jurisdiction rather than assumed. That is on the short list of things I will not guess at.

If you or a family member holds acreage anywhere around Houston, send me the county and the rough location and I will tell you what I know about that pocket.

Email 16 of 18Day 308UsefulAsk: Soft

What I am actually seeing out there

Preview text: Ask me anything, no report attached.

Hello FirstName,

Hope the new year started well for you. I am not going to send you a market report, because most of them are written to be forwarded rather than read.

What I will do is answer a direct question with a direct answer. How long space in your area is taking to lease, whether landlords are still giving concessions, what a particular corridor is asking versus what is signing, whether now is a strange time to be buying. If I do not know, I will say that instead of estimating.

That offer is open whether you ever become a client or not.

Reply with your question. One line is plenty and I will give you a straight answer.

Button: See what we are working on

Email 17 of 18Day 336ReferralAsk: Referral

One introduction each?

Preview text: A straight trade.

Hello FirstName,

Hope business has been good this year. A simple proposition rather than a newsletter.

I will make you one introduction worth having, from the builders, contractors, lenders, title people, CPAs and business owners I deal with every week. You make me one. Neither of us has to force it, and if nothing comes to mind right now that is a perfectly good answer.

Mine, to make it easy: a property owner, or a business owner whose lease is up in the next year.

Reply with who you would want to meet and I will go look for them.

Email 18 of 18Day 364IntroductionAsk: Coffee

A year of me in your inbox

Preview text: Last one on the schedule, and a standing offer.

Hello FirstName,

We met about a year ago and I have been turning up in your inbox ever since, so first off, thank you for not sending me to spam.

This is the last one on the schedule. From here I would rather be useful on demand than on a calendar. The offer that does not expire: if you need to know what space costs, what your property is worth, whether a number you have been quoted is real, or what is happening on a particular street, ask me. I will answer whether or not there is a deal in it.

And the coffee offer stands. It has stood for a year now.

Either way, good to know you. I will see you at the next one.

Button: Book the coffee

Decisions I need from you

Which address sends this?

Paola is on a separate Workspace at htownreg.com. Her commercial-connect.net address is a receive only group, so she cannot send as the Commercial Connect domain without a paid seat. The drafts are signed from htownreg.com.

First option is my recommendation

Do the five text messages run?

They lift reply rates and they are also the fastest way to annoy a room full of people who gave her a card, not consent to be texted.

First option is my recommendation

How does the coffee ask get booked?

Every coffee ask currently points at a calendar token. Without a link it falls back to reply with two mornings, which converts worse.

First option is my recommendation

Is this Paola only, or the house sequence?

The copy is written in her voice but nothing in it is specific to her. It would clone to you and the incoming agent in an afternoon.

First option is my recommendation

Is 18 touches over the year right?

Four in the first three weeks, every two weeks through month three, then monthly. Coffee asked four times across the year.

First option is my recommendation

Keep the Hello and Thank you frame on a drip?

Your standing email rule is applied to every one of these. On a nurture email it reads more formal than most drips, which may be exactly right for a room full of business owners.

First option is my recommendation

Who builds it in the CRM once copy is approved?

18 templates loaded by hand, four tokens swapped, one workflow on tag cc-intro with the exit rules wired.

First option is my recommendation

Routing when replies come back

What comes backWho takes it
Owner or landlord asking what their property is worthYou
Land, five acres or moreYou
A sale of any sizeYou
Tenant looking for spacePaola
Smaller buyerPaola

Same business day on every reply. Anything you cannot work inside 24 hours gets handed out, because half of a live deal beats all of a cold one.

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